Frequently Asked Questions (FAQ)

We sometimes have customers report that shipping is as early as 2 working days, but normally shipping takes about 4-5 working days from the date you order.

Yes, your shipping comes with a tracking number so that you can sit back and relax while knowing the item is being sent to you!

Shipping is Free at the moment.

We currently accept payments via Paypal or Credit/Debit(Mastercard/Visa) cards!

  • Click on an item to view all the available details.
  • Select the details (if any), and click on ‘Add to Cart’. This action will lead you to your Shopping Cart Summary, in which you can choose to continue browsing, or make payment for the chosen piece(s). Repeat steps (1) and (2) if you wish to add more items to your shopping cart.
  • Click on ‘Next’ once you’ve finalized your order. Confirm your mailing address and please remember to include your phone no. so we can put it on the delivery advice, just in case you’re not home. This way, Mr. Postman will be able to contact you.
  • Pay via Paypal or Credit/Debit card and voila, you’re done!

We offer a no questions asked return policy of 30 days right after you received your purchase for your ease of mind! For more information do kindly read our Returns policy.

Best Vape Shop gets our products from our participating merchants; it is really hard to say when will they get it back again. However, please let us know what products are you looking for and we will be more than happy to double check for you!

We definitely suggest subscribing to our newsletter to be the first to know about our special promotions and sales! We do a giveaway a special code for first timers who subscribed!

We are sorry things didn’t turn out as what you expected! You may return the item to us at our physical warehouse. But first, do get in touch with one of our friendly customer representatives and we will see what can we do to ease your problems! Also, please do refer to our Return Policy for more information on what can and cannot be returned.

Our friendly team of customer services is reachable at bestvapeshopnz@gmail.com, or alternatively, you could leave us a message at our FB Page! Be sure to like us too with Facebook, and subscribe to our email list for our special promotions and sales!